I have received a number of emails and phone calls from people who support me and I must thank them all for their participation. On the 9th of October, FXOpen has published a mendacious letter with «comments».
Below is the response.
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Everything began with useless spam(including Penis Enlargement and dating sites) which has been sent to our clients again and again (we apologise to our Clients who have received these spam emails. It is unfortunate that some people whom had Manager's status abused the email system for this kind of immoral business).
Then, our server began to receive daily hacking attempts to try and crash it and to steal confidential information. This criminal activity is still happening.
Now, the situation has arisen, where an anti-FXOpen website has been created...what can we say? - "Much more professional this time our dear ex-friends!".
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All the scam companies BEFORE they disappear with all customers' money usually complain about mythic spam and hacker attacks. It has always been this way and FXOpen is one more case.
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Poltek Business ltd, was a coalition of FXopen Management and other "Partners". Since the beginning of this coalition there was nothing done from the side of "Partners" to develop our business, and all
improvement and upgrades were rejected by them. All this was designed to slow the development and business vision of FXOpen.
Recently, FXopen management held an emergency meeting, and decided to separate from our "Partners" as the effectiveness of the business was decreasing. Our partners were informed about this and due to a contractual
obligation, some clients from former Soviet countries and Russia, had to remain with Poltek Business ltd, and all other clients were retained by FXOpen.
As you can understand, this made our ex-partners unhappy (and we can understand them of course) so they began “Operation Client Erlan".
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Actually, these inner relations between you and your partners and whoever else are none of my business. I do not care, what happened between Belveder, Poltek, FXOpen or anyone else. You have stolen my money and I
want them back. You «have informed» your partners about customer base division.
Can you post a whole list of customers who are «not yours» any more? More than this, WHY didn't you inform me that I am not your customer any more?
The fact that you «informed» your partners about customer base division means that YOU decide, which customers would stay with you and who will be with Poltek. If YOU make such decisions, it means that YOU are Poltek, stop lying to me. You have all the money, including mine. And now you want to throw off your responsibility to some other unexisting company, while this is YOU YOURSELF. Liars!
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Someone named “Erlan”, from Kazakhstan supposedly deposited just over $50,000 on his trading account.Then, during the night a fake position was opened by our former partners. It was 150 lots, which is of
course impossible to do with 1:200 leverage and the amount of margin available to the account.
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Let me draw your attention to this:
supposedly deposited. Does it mean that ALL the money that people deposit to your company are deposited supposedly? So you can steal them any time? And then just pretend
nobody transferred you real money? This is scam.
I am ready to provide my E-Gold purse access to any respected member of this community to see the history of the account. I will provide the access and you will create a screenshot from the E-Gold account
history and post it here. So that everyone can see – I
HAVE deposited 50000 USD, not supposedly, but really, and FXOpen Scam Company has stolen them. This is a fact. I hope you will not tell that your mythic «partners» persuaded E-Gold company to create a fake history?
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Then, during the night a fake position was opened by our former partners. It was 150 lots, which is of course impossible to do with 1:200 leverage and the amount of margin available to the account.
We tried to investigate this situation, but immediately, all Manager's accesses were closed off for several minutes. Then, when the server appeared to work normally again, this magical position of "Erlan" was closed manually during the downtime, which was impossible to do for the person without Administrator's access. So, the question is, how was this trade closed, and who closed it when access to the server was closed even to FXOpen Managers? That answer is blindingly obvious.
"Erlan" is a client of Poltek, company which the co-owners (our ex-partners) are also co-owners of several other brokerage projects.
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Does this mean that anyone can easily access your server and execute any order there? Wow! A nice opportunity for traders, I guess. Well, we have the account history (and you have it as well, by the way), and it was not Holy Ghost who opened the order. And, (please don't consider it a hint), if the order went against the trend – you would not mind against gaining USD 50000, right?
Anyway, this order was accepted by you. Why didn't you delete it? Why didn't you consider it as «disputable»? Why you did not react to this order in any way? You started to say something is wrong with this order
(there can't be leverage over 1:200 and other lies) only AFTER 3 WEEKS. After that there were other orders on my account. And NO reaction, or leverage changes from your side. Then I started a public campaign
against you. And only after that you posted this insane version that some «ex-partners» are trying to attack you.
In fact I do not care, if I am a customer of Belveder, Poltek, FXOpen, or whatever other names you have. You MUST return my money. I had trades on YOUR server, I deposited money to YOUR account and YOU have stolen
them. You have DELETED the account with 140000 USD on it.
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Our IT department can make a website like this every day. Please check: www.fxjoke.com |
It is an idiotic, but in fact, a very true and sad joke. Because you show Borat Sagdiev (a character of a «Borat» movie) praising your scam company. This way you show you consider ALL your customers as idiots (check the movie), and you show how you easily steal their money. Besides you show fake, Photoshop edited screenshots. Good work, guys!
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The client "Erlan" is registered as citizen of Kazakhstan really under the name Erlan but he even don't know that an account was opened under his name it's first.
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Are you nuts? What is this supposed to mean? Who are you talking to then? Make another 10 sites like fxjoke.com.
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And second after we change the operational company to Belvedere Inc. and that client contacted us about his account(which belongs to Poltek Business Ltd.) we advised him to email to provide us his real phone
number. But he emailed us the following:
Hello I have contacted your support once again and they asked for my phone number. Since I am a nephew of a city mayor and I am almost sure my phone line is tapped, I want to keep this information private.
Therefore, please use our U.S. phone number for communication. The support
team told me you will call today. Please do, I am waiting for your call. The
issue is very urgent.
Very interesting why the client trying to hide his normal land line phone number from the company which under his opinion has his money?
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You contradict yourself. Why would you ask for my phone number if I am not your customer? You have confirmed I am your customer, you knew about my order, and I was talking to YOU. The records are available at
http://fxopen.info.
Talking to you via a regular line would be TOO expensive (I don't even know where you are located). But I have a REAL phone number, and here it is: +1 (601) 255-4504
ANYONE can call me and talk. Let's check your numbers, posted on your website. I can say that NONE of them ever answered except the egyptian number:
+1 (352) 397-2678 - USA
+44 0113 815 0258 - United Kingdom
+33 870 440 213 - France
+41 (44) 586 58 67 - Switzerland
+852 8199 0778 - Hong Kong S.A.R., China
Now let the respected community call on any or all of these phone numbers and see they are a fake and you are a scam company.
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Someone named "Erlan" called our Egyptian representatives and claiming that he is from Pakistan! ...strange...
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Well, if your manager is as unqualified as not to see the difference between Pakistan and Kazakhstan – what can be discussed with him (her?)?
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Egyptian support do not have access to any financial records or trading operations of the client as part of our security and confidentiality policy. They are tasked to deal only with basic support issues. |
First of all, be honest and say that you have no other support except Egyptian. The fact that your support has no information about accounts means once again you are scammers and the real situation is in the hands
of 1-2 persons. And they are are insane according to what they write in their «letters».
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There is a standing order, that when a client calls regarding any withdrawal problem, to forward this to the main office and always assure the client that
problem will be solved as soon as possible (this is normal customer support etiquette). The query is then forwarded to the main office.
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Where is this mythic «main office» located? What is its phone number? Why is there NO CONTACT INFORMATION of this «main office» published? Does your support know their address/phone? Does it exist at all?
Where should a person with a several thousand USD deposit call, to talk not to an unqualified support with poor english, but to a person who is in charge for financial questions?
I see that at present:
Customer Support has no information about accounts
The main office has no contact information
A full list of scam company features.
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The client "Erlan" was always changing his IP addresses and location, and as you see from the whois on "his" website, uses anonymous details to register the website.
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I am Erlan Saduakasov and I do not change my location. Now take a look at whois records of FXOpen/FXEgypt and (WOW!) poltekbusiness.com
http://whois.domaintools.com/fxopen.com http://whois.domaintools.com/poltekbusiness.com
Screenshots for FXOpen WHOIS records:
http://fxopen.info/images/fxopen_whois1.gif http://fxopen.info/images/fxopen_whois2.gif
Screenshots for Poltek WHOIS records:
http://fxopen.info/images/poltek_whois1.gif http://fxopen.info/images/poltek_whois2.gif
Find 10 differences. So when you refer to Poltek as former partners and other company – you are lying to your customers and the whole web community. The domains are registered to the same (fake, I guess) persons
and same emails and contact details. You are thieves, who steal customers money and then throw responsibility to your own fake companies.
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When the pieces of the puzzle are put together, you can see that "Erlan" is actually a group of people or a company working together which want to profane the GOOD NAME OF THE COMPANY FXOpen
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You have no «good name». Your company «FXOpen» is 2 weeks old. And I guess you will go on changing names and stealing customers' money. After a month a new «FX_something_else» will appear, and more people will be
robbed by these scammers, I suppose.
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PS. We have managed to find the real Erlan Saduakasov and will ask him to report to his local police as his identity appears to have been stolen.
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This is a lie. You are afraid to contact me. My name is Erlan Saduakasov, and CAN YOU TELL YOUR NAMES? You have anonymous domains, fake phones and addresses, who are you? Can you tell that in public? I suppose you
want to finish off with me in the best traditions of Russian Mafia, especially when we talk about USD 140000, a huge sum.
In the end I suggest to have the third party involved in this argument as an arbitrator. I suggest it to be a respected by everyone authority who is competent is the question more than I and FXOpen scam company. I suggest to refer to MetaQuotes Company, the developer of Metatrader to check the logs and transactions and see who is right.
I officially announce that I am ready to provide all logs from my computer (even the computer itself, if required) to MetaQuotes Company. As well as E-Gold account. Can FXOpen scammers provide their (and their fake partners) server logs and E-Gold history?
I guess, you know the answer in advance. In case you want to save your «good name», please return my money. In this case I will take away my accusations and post positive feedback on you.