Quote:
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Originally Posted by stevenmclachlan
I want to start backtesting some strategies that I have in MetaTrader but I don't have a lot of days of backdata stored on my computer.
Is it possible to download some more data and if so where can I find it? |
You may want to reconsider your idea. Read this chat recorded 2005.10.17.
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You are now chatting with 'Customer Support'
Customer Support: Hello, how may I help you?
you: Yes one moment please
you: Hello, there still seems to be bad data problems on your
demo charts. On the USD/JPY chart it shows OHLC all at 111.57 on 2005.09.05 and then no data until 2005.09.12. I have tried refresh and it does not fix the problem. Do you see it on your charts? How can I fix this?
you: I am referring to the daily chart
Customer Support: What version of the software are you running, Go to Help on the Menu bar and select About, the version number is on the new pop up screen.
you: will do one moment
you: version 4 build 183
Customer Support: The refresh does not work in version 4
Customer Support: for charts
Customer Support: The data is not as reliable in version 4
you: The refresh does sometimes work to clean up data.
you: Are you saying the data is not reliable in
MT4?
you: How can one expect to trade without reliable data?
Customer Support: I've never been able to get it to work for me
Customer Support: The data is also not as reliable
Customer Support: Are you live trading or dem trading
you: You have never been able to get what to work?
Customer Support: Chart refresh
you: Oh. It does sometimes work for me. It has cleaned up a lot of problems in the past.
Customer Support: Live trading we ar erecommending version 3.83 for our customers
Customer Support: Our customers are welcome to continue demo trading with it though
you: Do you expect to get this problem fixed anytime soon?
Customer Support: We have identified a number bugs with the software to the company that wrote the software
Customer Support: We unfortunately don;t have any time frames yet?
Customer Support: For the resolves
you: What are the bugs besides missing data?
Customer Support: MT 4 Issues
Customer Support: · Alerts work on mini accounts if you use the pairs that do not have a space between them and the m (use GBPUSDm for example).
Customer Support: · There is a lack of historical data.
Customer Support: · The trade window locks up only on mini accounts and seems to be related to both FXCM and 4X made easy software.
Customer Support: · Another issue that I hope is fixed now is the ?live update? feature not working. I have had a few customers with this issue. You can fix it by helping them go into their folder and double left clicking on the ?liveupdate.exe?. That seems to work.
Customer Support: · The Change Password function does not work
Customer Support: · No data in chart after download. Solution: Customer must do new chart
Customer Support: · Refresh on charts doesn?t work
Customer Support: · Exotics in terminal window not updating
Customer Support: · You can not overlap/replace charts buy dragging.
Customer Support: · In a few cases you can not modify your ticket to include a stop loss.
Customer Support: · The back tester does not work
Customer Support: · Tick window may get "waiting for update"
Customer Support: · Swap is not right in MT4 for mini accounts.
Customer Support: · It doesn't work well with Trade Station, 4xme and esignal
Customer Support: · Cannot change periodicity
Customer Support: · Market Watch does not keep pairs in the order they were set up
you: Wow. That's quite a list. In the interim, can I still get a version 3.83 demo account?
Customer Support: yes
Customer Support: Here is the link:
www..com/info/ibsetup.exe
you: That's too bad about all the MT4 problems. In general, I really like the charts.
you: I had heard somewhere that your programming team was writing some code to fix the bad data. Is this true?
Customer Support: They can
Customer Support: you can e-mail experts@.com
you: Thanks. Do you see the USD/JPY data missing on the MT4 demo?
Customer Support: yes
you: one moment please
you: I had also heard that there were some problems with the demo server. Is that the case? Sometimes it goes down for long periods of time.
Customer Support: Not that I am aware of
Customer Support: Our demo and live accounts are all on the same server
Customer Support: for MT 4
you: Why would the demo charts go down?
Customer Support: The same data feeds the live accounts as well
you: So the live accounts have gone down too?
Customer Support: Not that I am aware of
you: If it goes down again, what is the best course of action?
Customer Support: If you notice a problem, you should call us right away
you: Call as apposed to live chat you mean?
Customer Support: eithe ror
you: OK. Thank you so much for your help and your honesty. Bye for now.
Customer Support: My pleasure, contact us anytime.
Chat session has been terminated by the site operator.
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